1-800-361-2980 / 519-654-7350

Head Office: 6616 Ellis Rd, Cambridge, ON

Accesible Customer Service Plan

    Providing Services to People with Disabilities

    The Ontario government passed the Accessibility for Ontarians with Disabilities Act (AODA) in 2005. It is the goal of the government of Ontario to make Ontario accessible by 2025. Collectrite is committed to complying with the Accessibility for Ontarians with Disabilities Act, 2005 and all of the standards under it in order to meet the accessibility needs of persons with disabilities in a timely manner.

    Assistive Devices

    Collectrite will ensure that staff are trained and familiar with any assistive devices we have on site or that we may provide that can be used by customers with disabilities while accessing our site and services.


    Collectrite will communicate with people with disabilities in ways that take into account their disability.

    Service Animals

    Collectrite welcomes people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

    Support Person

    Any person with a disability who is accompanied by a support person will be allowed to have that support person accompany them onto Collectrite’s premises. There will be no fee associated with any support person accompanying a disabled person to our premise.

    Notice of Temporary Disruption

    Collectrite does not anticipate any disruption to our services or our premises for customers with disabilities. Any disruption would be a result of a complete shutdown to the general public, at which point a notice of the facility shutdown would be posted on our main public entrance door as well as on our automated telephone answering service and on our website.


Collectrite will provide accessible customer service training to all employees, including senior management and those employees involved in the development of policies, plans, practices and procedures related to the provisions of our services. Staff will be trained on Accessible Customer Service as part of their initial ‘New Employee’ training and development immediately upon starting with us.

Training will include:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
  • An overview of Collectrite’s Accessible Customer Service Plan and the spirit of the plan as it relates to the customer service standard
  • An overview of any and all changes to the Act itself or Collectrite’s Accessible Customer Service Plan

Feedback Process

Customers who wish to provide feedback on the way Collectrite provides services to people with disabilities can provide feedback in the following way(s):

By Mail:

Collectrite Ontario (SW86) Inc.
6616 Ellis Road
Cambridge, ON N3C 2V4

By Fax: 519-6548-2499

By Email: feedback@collectrite.on.ca

Feedback, complaints or requests for further information regarding Collectrite’s Accessible Customer Service Plan will be reviewed by Collectrite senior management and general counsel. If required, customers can expect to hear back from us within 45 days.